Return Policy of Guraba Lifestyle

At Guraba Lifestyle, customer satisfaction is our priority. We want you to receive your order in perfect condition.

Return Eligibility

Products can be returned or exchanged if:

* The product is damaged during delivery

* Wrong product has been delivered

* Product is missing from the order

* The item received is defective

Customers must contact us within 48 hours of receiving the product** with proper evidence (photo/video).

Non-Returnable Items

Due to hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged unless the product is defective or incorrect.

Returns will not be accepted for:

Change of mind.

Personal preference after opening the product.

Incorrect usage of the product.

Refund Process

After inspection and approval of the return request:

Replacement products will be sent if applicable.

Refunds will be processed through the available payment method within the required processing time.

Delivery Charges

If the return is caused by our mistake (wrong/damaged product), Guraba Lifestyle will take responsibility for the related delivery cost.

For other cases, delivery charges may not be refundable.